Careers

Visitor Services covers all the areas of work involving direct contact between the concert halls and guests: visits to the Plaza, the shop or Visitor Center, taking part in a concert hall tour, or purchasing tickets at one of the three in-house ticket shops. We put great emphasis on friendliness, because for each customer contact, the experience for our guests should be as pleasant as possible.

Colleagues are responsible for the scheduling and hiring of our halls, lounges and foyers, taking care of production management for third-party events, and, in cooperation with Quality Management and the back office, ensuring that all visitors before and behind the stage feel at home in our venues.

This is where customer data is maintained, and sponsors and patrons can book exclusive services via the concierge service.

Around one third of the Elbphilharmonie’s artistic budget comes from private donors – sponsors, foundations, patrons and the Stiftung Elbphilharmonie. Colleagues working in this department maintain contacts with these respective institutions, companies and individuals, and continuously develop these relationships.

A highly specialised management unit is responsible for the introduction, administration and further development of digital applications on all operational levels in both venues.

No other concert hall in the world pours so much of its resources into music education as the Elbphilharmonie. The Education team is responsible for all school events, with several thousand participants each year – from daily workshops to school concerts. The department’s employees also realise their own concert productions for various age groups, as well as major community projects and supporting programmes. There is also a diverse programme of opportunities for the public to take part, including five in-house amateur ensembles.

From PC maintenance to running large control systems and taking care of cybersecurity: our IT staff look after the complex network structure of the two venues. They also assist our employees with a comprehensive support service.

Around one third of the Elbphilharmonie’s concert programme is made up of events organised in-house by HamburgMusik gGmbH. A small team led by the artistic director decides what these concerts will be. These events are then realised by a team of project managers who manage and supervise the concert from the initial planning to the final invoicing. This also includes supporting the performing artists while they are at the venue.

This team is responsible for communicating the diverse content on all aspects of the Elbphilharmonie and Laeiszhalle’s activities on all levels: digital communication and digital marketing, live communication, advertising, press and media relations, and editing all content online and in concert programmes, which HamburgMusik prepares for almost all of its own in-house events.

This team provides comprehensive support to employees and is responsible for all matters relating to payments.

Our Legal department deals with all legal and trademark matters.

The Technical department oversees around 1,000 events each year, on stage and backstage, and takes care of the building’s technical systems, as well as logistics and property management.

Every concert held in our venues must be carefully set up and checked to ensure that the hall plan, prices and subscription series are correct. The team brings together all the key information and makes sure that the in-house concerts and third-party events all run smoothly.